AI Systems for Agency Owners | LachlanCB
Services

Most agency owners have built something that works. It still cannot work without them.

I build the AI systems that take it off them. Everything below ships as infrastructure you own — documented, editable, and still running whether I'm involved or not.

Free
Systems audit
7–21
Days to live
30
Day proof window

The tools are there. They just do not talk to each other. The process is there too, but it lives in Slack and in the founder's head. So every decision routes back through one person, and growing the agency mostly meant more of that person. Same root, three doors: no time, no real systems, new business that goes quiet whenever the founder is busy delivering.

Most owners already know AI could do something for them. They just have not had the time to work out what it can genuinely take over, and what it cannot. That is the job.

  • Automate

    The repeatable work comes off you and the team.

    The parts of the week that do not need a human decision stop consuming one. Reporting, onboarding, proposals, status updates, handoffs.

  • See

    You can finally see what is working.

    Most agency owners run on feel and cannot say which client is actually profitable or which service line is carrying the others. This is usually the one nobody expects and everybody needs.

  • Amplify

    The team you have handles more, and handles it better.

    Not replacing people. Raising the ceiling on what the current team can carry, so the next hire never has to happen.

  • Scale

    Growth that does not depend on you selling it.

    Most agencies market their clients brilliantly and market themselves by accident. The pipeline is one person's calendar and a referral network that could go quiet in a quarter.

How the work arrives
  1. 01Automate

    Pipeline & Client Operations

    The follow-up stops depending on someone remembering. Your new-business pipeline and your client onboarding both run on rails instead of on your attention.

    • GoHighLevel
    • n8n
    • Email/Slack

    What lands

    • Proposal and pitch follow-up that runs on a schedule, not on memory
    • New-business pipeline with stage logic, scoring and assignment rules
    • Client onboarding sequences — intake, kickoff, access, expectations
    • Automated status updates and reporting cadence for every account
  2. 02Automate

    AI Agent Development

    Custom agents, voice agents and chatbots — built to specification and deployed on your infrastructure or a managed VPS.

    • Claude SDK
    • LangGraph
    • Voice AI

    What lands

    • Multi-step agents for support, research and sales intelligence
    • Inbound/outbound voice agents for qualification and follow-up
    • Retrieval over your own knowledge base
    • Deployed on infrastructure you own
  3. 03See

    Data & Intelligence

    Custom dashboards and AI-powered insights built from the data you already have.

    • GA4 / GTM
    • Looker Studio
    • AI synthesis

    What lands

    • Reporting dashboards for clients and internal use
    • Multi-source attribution
    • Weekly intelligence briefings, generated automatically
    • Competitor and market monitoring
  4. 04Amplify

    Custom Software

    Web applications from prototype to production, on infrastructure you keep.

    • Next.js
    • Vercel
    • Supabase

    What lands

    • Next.js applications and marketing sites
    • Supabase backends — Postgres, auth, storage
    • Full API integrations
    • Deployment, monitoring and handover
  5. 05Scale

    Content Systems

    A multi-platform content pipeline with competitor tracking, analytics and AI script generation. Instagram, YouTube, LinkedIn — one system.

    • Content OS
    • Competitor tracking
    • AI scripts

    What lands

    • One pipeline feeding every platform from a single source
    • Competitor monitoring with weekly reports
    • Script and caption generation in your voice
    • Performance analytics in one dashboard
  6. 06Scale

    Growth Marketing

    Full campaign build and management, with the attribution set up properly so you can tell what actually worked.

    • Google Ads
    • Meta Ads
    • SEO / GBP
    • CRO

    What lands

    • Call-focused search campaigns with conversion tracking
    • Local SEO and Google Business Profile optimisation
    • Landing page and funnel CRO
    • Attribution setup and reporting
How it actually works
  1. 01

    A free systems audit

    Sixty to ninety minutes. I map how the business actually runs today: where your week goes, what the team repeats daily, what you cannot currently see. You get a prioritised map of what AI can genuinely take over, what it cannot, and what each piece is worth. You keep the map whether you hire me or not.

  2. 02

    One build

    We take the single highest-value thing off that map and build it. Scoped, fixed price, delivered on infrastructure you own. One first, because a working system tells you more than a proposal for five.

  3. 03

    The rest of the map

    If the first one lands, we work down the list. No agency retainer that quietly becomes rent on your own systems.

  4. 04

    A handover

    Documented, with a walkthrough. If you want me gone afterwards, everything keeps running.

What I can actually do

Nine areas, one operator

Most agencies are deep in one of these and outsource the rest, which is where the handoffs — and the attribution — fall apart. This is the full span, run by one person.

  • Strategy & GTM

    Market research, ICP definition, positioning, offer design, channel mix and budget pacing.

    • ICP frameworks
    • Offer design
    • Channel mix
    • KPI trees
  • Paid acquisition

    Full campaign build, optimisation and retargeting across search, social and video.

    • Google Ads
    • Meta Ads
    • PMax
    • LSA
    • YouTube
    • Retargeting
  • SEO & content

    Technical SEO, keyword strategy, content operations and local search.

    • Ahrefs
    • Semrush
    • Screaming Frog
    • GSC
    • Local SEO
    • GBP
  • CRO & web

    Landing page builds, split testing, heatmap analysis and funnel work.

    • Next.js
    • GoHighLevel
    • Webflow
    • WordPress
    • Clarity
    • A/B testing
  • Lifecycle & CRM

    Nurture sequences, pipeline design, lead scoring and missed-call recovery.

    • GoHighLevel
    • Email sequences
    • SMS flows
    • Lead scoring
  • Data & attribution

    The half most agencies skip — knowing which spend actually produced revenue.

    • GA4
    • GTM
    • Server-side GTM
    • CAPI
    • CallRail
    • Looker Studio
  • Outbound & sales

    Full cycle — cold calling, appointment setting and closing, plus the systems behind them.

    • Cold calling
    • Apollo
    • Instantly
    • Clay
    • Apify
    • Sender reputation
  • Amazon & retail media

    Listings, PPC, A+ content and Brand Registry. Ran a $300–400k/yr ad account.

    • Seller Central
    • Amazon PPC
    • Helium 10
    • Brand Registry
  • AI & automation

    Agents, orchestration, retrieval and the infrastructure to run them unattended.

    • Claude SDK
    • LangGraph
    • n8n
    • MCP
    • RAG
    • Qdrant

I run this myself before I sell it to anyone.

16
Production services
40+
Automation workflows
22
Scheduled jobs
24/7
Uptime

Every system I build for a client is a version of something already running in my own operation. The stack below is live production infrastructure — a single VPS, containerised, self-healing, monitored, and doing real work whether or not I'm awake.

That matters for one specific reason: I'm not assembling something from a tutorial when you hire me. The failure modes, the maintenance burden and the parts that quietly break at 3am are things I've already met on my own time and my own bill.

n8n
Workflow automation engine
LangGraph
AI agent orchestration
PostgreSQL
Primary database
Redis
Cache and queues
Qdrant
Vector store — semantic memory
Langfuse
LLM observability and tracing
Caddy
Reverse proxy, automatic HTTPS
Gatus + Beszel
Uptime and performance monitoring
How the whole system is wired
Shipped · 08

Things I've actually built

The fastest way to judge whether someone can build your thing is to look at what they already built. All of these run in production.

  • Product

    Tradie Site Engine

    Config-driven generator: one JSON file becomes a complete 20–30 route local-business site with programmatic SEO. Three live examples.

  • Agent ops

    Mission Control

    Real-time command centre for an AI agent fleet — agents, tasks, scheduled jobs and memory in one view.

  • Content

    IG Content OS

    Instagram intelligence dashboard — competitor tracking across 8 accounts, AI-generated ideas and captions, analytics.

  • Voice AI

    Voice Agent Suite

    Eight ElevenLabs + Claude agents running real conversations rather than scripted trees.

  • Local SEO

    GBP Audit & Scorer

    Automated Google Business Profile auditor — completeness, reviews, categories, ranking signals.

  • Audit

    Website Intelligence Scorer

    Bulk website auditor producing performance scores, SEO gaps and prioritised fixes. Built for outreach at volume.

  • Sales tool

    Demo Site Generator

    Generates a live, shareable demo site for a prospect in seconds.

  • Modelling

    Revenue Mechanics Model

    Scenario-models profitability before a funnel exists — ROAS, break-even CPL, survivability from spend and CVR.

portfolio.opscorescale.comThe performance and systems operator portfolio at portfolio.opscorescale.com
Proof
$234,583
Ad sales driven (8 months)
$100K+
Client's monthly sales after my CRO work
$4K → $30K
Monthly revenue, on a system I built
16
Live production systems I run
See what I tested

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From CRM automation to AI agents — I build complete business infrastructure that scales.

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